COSTS & DESTINATIONS
Currently, we only provide FREE shipping to the lower 48 states in the US(Except HI, AK and PR). And we DO NOT ship to PO BOXES or APO.SHIPPING TIME
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 3 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-7 business days for your shipment to be scanned by UPS/USPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Boombike E-Bike are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
SHIPPING FROM
US Local warehouses
SHIPPING CHANGES & Order Cancellation
Before shipping
Order Cancellation: If you cancel your order within 3 hours, no handling fee will be charged. If a customer has ordered the wrong model and wants to place a new order, after the second order is received, no processing fee will be charged for the original order.
If you cancel orders that haven't entered the shipping process yet, 5% of the e-bike cost will be charged as a processing fee.
Change of Address: No charge fee.
Replacements and exchanges: No charge fee.
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 5% of the e-bike cost will be charged as a cancellation fee.
Change of Address: If you successfully change your address, $30 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 5% of the e-bike cost will be charged as a reshipping fee.
Replacements and exchanges: If you successfully exchange the item, $30 will be charged as a processing fee. If you fail to change, you may reject the package and 5% of the e-bike cost will be charged as a reshipping fee.
ORDER TRACKING
You can track your order, shipping & handling information on your account if you have registered on boomebike.com. If you haven't registered on our site, you can email service@boomebike.com. We will get back to you in 24 hours.
