Welcome to Boombike E-Bikes FAQs

At Boombike E-Bikes, we're committed to providing you with the best electric biking experience. We understand that you may have questions about our products, services, and how to make the most of your electric bike journey. That's why we've compiled this comprehensive FAQ page to address the most common queries and provide you with clear, concise answers.

We aim to make your website visit as informative and enjoyable as possible. Whether you're considering purchasing one of our electric bikes, need assistance with maintenance, or have questions about our company policies, you'll find valuable insights here.

If you can't find the answer you're looking for or have a unique question, please don't hesitate to contact our friendly and knowledgeable customer support team. They are always ready to assist you and ensure a seamless experience with Boombike E-Bikes.

Thank you for choosing Boombike E-Bikes as your electric biking partner. Let's embark on this electrifying journey together!


Do you offer any discounts?

Yes,every new customer will be gifted $30 with coupon code: hello

What payment methods do you accept?

Paypal and Credit Cards (Visa, Mastercard, American Express, Discover, JCB, Diner Club, Maestro, UnionPay)


Where does the bike ship from?
Which cities do you support shipping to?
How long will it take to get my order?
Can I change the delivery address after the package is sent?


What height/weight is suitable for Boombike?
Can I use the throttle for the entire ride?
How far can I go on the Boombike E-bike on a full charge?
How can I clean my Boombike E-bike?
Was my Boombike E-bike delivered assembled?

Return & Refund

Can I return my bike if I don’t like/want it?
What should I do if my Boombike E-bike is damaged during the warranty period?
Can I return my package if I just opened the package?
How can I return items?

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