RETURN
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Returns are not allowed after 15 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is functionally defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please be aware that we do not accept returns & refunds if only parts of the item are damaged due to shipping. In such cases, we will either resend the undamaged parts or compensate you with certain cash.
To start a return, you can contact us at contact@boomebike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Boombike is not responsible for the shipping cost of the package returned by the customers themselves.
You can always contact us for any return question at contact@boomebike.com.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Giveaways or free items
5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
6. Extra purchased accessories (If you purchase after-sales accessories from Boombike directly, please make sure it is the part you need before purchasing from us.)
Shipping and Handling fee for non-quality issue return:
REFUND
A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
If the model of the returned e-bike or battery is inconsistent with the order information, Boombike cannot provide a refund;
If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Boombike depending on the loss of parts.
How can I get the refund.
If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.
